Friendly Help Is One Call Away
Quick answers when you contact Baker Transport: call the team, email us or send your container details below.
Fast quotes and easy bookingsStraight to the right person
Easy Ways to Contact Baker Transport
Real people answer when you contact Baker Transport, every day of the week.
Fastest Answers by Phone
Quick replies from the traffic desk, with 24/7 support for live jobs.
Simple Bookings by Email
Clear confirmation when you send container details to our bookings inbox.
Friendly General Enquiries
Helpful replies to questions, quotes and partnership enquiries.
Based in Ipswich, Suffolk, a short drive from the Port of Felixstowe.
Clear prices from clear details
Simple Quote Request for Baker Transport
Useful to include as much as you know, but the team will ask for anything missing.
Before you get in touch
Contact Baker Transport: FAQs
What Details Should I Send for a Quote?
The port, container size and weight, the delivery postcode and the release status are the most useful. If you have them, add the container number, shipping line, any timed delivery slot and whether your site has a forklift or loading bay.
Smooth exports need the booking reference, empty release and the vessel cut‑off.
Missing details are fine, because our team will ask for anything else we need. The more we know at the start, the clearer and more accurate your price will be, with fewer surprises on the invoice. For example, a note about a narrow access road can change which trailer we send.
How Quickly Will Baker Transport Reply?
Usually the same working day, and often much sooner. Our traffic desk works seven days a week, and urgent questions about live jobs are covered by our 24/7 support.
Faster help for urgent jobs, such as a container with free time running out, comes by phone on 01394 601111. We can check the release and slots while you are on the line.
Simple questions work well by email or the form below, and a member of the team will come back to you. In addition, if you call outside office hours about a live job, the 24/7 support line will help.
Can I Book a Collection by Email?
Yes. Send the container details to our bookings inbox and the team will confirm the slot and delivery time with you. Booking by email gives everyone a clear written record of the job.
Helpful details include the container number, shipping line, port, release or PIN, delivery address, site contact and opening hours.
Extra care is easy to arrange: add special requests, such as a side‑loader, a gen‑set or a weekend slot. We will reply to confirm the booking, or to ask for anything missing, before the job goes ahead. As a result, the driver arrives with everything needed for a smooth delivery.
Do You Work with First‑Time Importers?
Yes, and we are happy to explain each step. Many people are new to container deliveries, and there is a lot of unfamiliar language: releases, free time, slots and empty returns.
Patient guidance comes as standard. Tell us what you are importing, where it is arriving and where it needs to go.
Plain‑English answers follow. They cover what the container needs at your site, such as a forklift or a side‑loader, and how long you have to unload it. You will also get a clear quote. Because many new importers ask the same questions, we also explain things like free time before they become a problem.
Where Is Baker Transport Based?
In Ipswich, a short drive up the A14 from the Port of Felixstowe. Felixstowe is our home port, and we also cover Southampton, London Gateway, Tilbury and Liverpool through our own trucks and vetted partner hauliers.
Regular work at Felixstowe means the team knows the port, its booking system and its busy times well. That helps us plan collections around the quieter periods.
Happy to meet: if you would like to discuss regular work in person, contact Baker Transport and we will arrange a convenient time. In addition, you can always reach the traffic desk by phone or email, seven days a week.
Where Can I Read Your Terms?
On this website: the Conditions of Carriage page lets you read our terms before you book. They explain how we carry goods, our liability and what we need from you as the customer.
Expert advice is available for particular loads, such as high‑value cargo or insurance questions. Speak to our team before booking.
Open answers follow, including how the terms apply and, if needed, how extra cover can be arranged. Being clear about our terms is part of the transparent service we promise. Above all, you will know where you stand before the job begins. In addition, the PDF can be downloaded and shared with colleagues.
